Course Description

In any profession, you will find yourself in a situation where you need to relay information to another colleague. When such situations arise, good communication skills are an essential part of getting your message across clearly. This course will show you how to apply advanced verbal and written communication techniques in your workplace.
Course Objective: You will examine the components of good written and verbal communication.

Target Student: Business professionals who are interested in learning effective written and verbal communication techniques.

Prerequisites: There are no prerequisite skills for this course, however, you might be interested in the following related courses: Problem-Solving Skills, Negotiating Skills, Business Presentations, and Business Writing: From Email to Proposals.

Delivery Method: Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities.

 

See Dates for this class

 

Performance-Based Objectives

Upon successful completion of this course, students will be able to:

• determine the content of your message.
• determine the best way to prepare and deliver your message verbally.
• examine the basics of building a well-structured presentation.
• examine the mechanics of delivering a successful presentation.

 

 

Course Content

Lesson 1: Write to be Understood
Topic 1A: Determine When to Write
Topic 1B: Plan Your Message
Topic 1C: Perfect Your Style and Mechanics
Topic 1D: Writing in the Workplace

Lesson 2: Speak to be Heard
Topic 2A: Prepare Your Message
Topic 2B: Deliver Your Message

 

 

Lesson 3: Plan for High Impact
Topic 3A: The Importance of Planning
Topic 3B: Outline Your Presentation
Topic 3C: Develop Your Script          
Topic 3D: Add Visual Aids

Lesson 4: Captivate Your Audience
Topic 4A: Make Final Preparations
Topic 4B: Basics of Delivery
Topic 4C: The Question-and-Answer Session
Topic 4D: Assess the Presentation