Course Length: 1 day

Course Description

The world of business is increasingly becoming centered about the interaction of different teams, both within and outside the organization. The success of a team within a company is often directly linked to the ability of a manager to lead and manage the team effectively. In order to perform the job well, the manager must understand the different roles of everyone involved in the team, and be trained in developing the capabilities of all team members and addressing issues as soon as they surface. This course will help you gain an understanding of the basic fundamentals of becoming an effective manager for your team.

Course Objective: You will explore the fundamental concepts of effective management.

Target Student: Business professionals who are either at the managerial level, or are interested in becoming team leaders.

Prerequisites: There are no prerequisite skills for this course; however, you might be interested in the following related courses: Problem-Solving Skills, Negotiating Skills, Business Presentations, Advanced Communication Skills, and Creating and Maintaining a Life Balance.

Delivery Method: Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities.

 

See Dates for this class

 

Performance-Based Objectives

Upon successful completion of this course, students will be able to:

• determine the roles that a manager must fill on a team, and explore the key areas of personal development.
• discover how to detect silent messages through body language and other means of nonverbal communication. You will also bolster your listening skills through active listening.
• discover ways of identifying problems, prioritizing problems, and implementing solutions effectively.
• empower your workgroup through delegation and coaching.
• discover the stages of team development and examine the need for regular team meetings.

 

 

Course Content

Lesson 1: Developing as a Manager
Topic 1A: The Role of an Effective Manager
Topic 1B: Personal Skills Development
                                                            
Lesson 2: Communicating Successfully
Topic 2A: Speak Without Talking
Topic 2B: Manage Better By Listening
Topic 2C: Assert to Achieve

Lesson 3: Creating Successful Solutions
Topic 3A: Identify the Core Problem
Topic 3B: Solve Problems Creatively
Topic 3C: Implement Solutions Decisively

 

 

 

 

 

 

Lesson 4: Empowering Your Workgroup
Topic 4A: Delegate For Results
Topic 4B: Coach for Achievement
Topic 4C: Evaluate Staff Performance
                                               
Lesson 5: Cultivating Great Teams
Topic 5A: Create an Invincible Team
Topic 5B: Inspire Team Success
Topic 5C: Team Briefings for Success
Topic 5D: Resolve Conflicts Positively

Appendix A: Project Roles

Appendix B: Updated Team

Appendix C: Delegating for Results—Task List

Appendix D: Email Conflict